Returns must be made within 30 days. Shipping expenses are not refundable.
If the goods you receive are faulty, we will replace them if they are returned within 30 days of purchase. Re-reimbursement for shipping expenses will be up to the value of the original quoted shipping cost.
If you wish to return the product(s) after the 30 days, please use our contact page and someone will be in touch shortly.
Credit card details are not stored anywhere on our servers, nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.
Your order will be processed within 2 business days following payment in cleared funds. An email will be sent to notify when your order has been shipped. Please allow up to 2 business days for delivery within the North Island and up to 4 business days for delivery in the South Island.
PO Box customers: Due to the large size of our parcels delivery can not be made to PO Box addresses, please email us to request a special PO Box delivery.
For more information on our Terms of Trade please click the link: